Last updated: June 2026
At LaptopVai, we want you to shop with confidence. This Refund & Returns Policy explains when you can return an item and how refunds work. Please read it before placing an order.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is defective or not working.
- You received the wrong item or model.
- The product was damaged during delivery.
To be eligible, the item must be unused, in its original condition, with all packaging and accessories included.
Warranty
Most products carry a category-based warranty against manufacturing defects:
- Keyboards: 3 months
- Adapters / Chargers and Displays: 6 months
- Batteries: 12 months
Warranty covers manufacturing faults only. It does not cover physical damage, burns, liquid damage, or wrong installation.
Non-Returnable Cases
- Items damaged due to misuse, accident or improper installation.
- Products returned after the return window without a valid warranty claim.
- Items with missing serial stickers, packaging or accessories.
How to Request a Return
- Contact us at support@laptopvai.com.bd with your order number and a short description (photos/video help).
- Our team will verify the issue and guide you on sending the item back.
- Once received and checked, we will process a replacement or refund.
Refunds
Approved refunds are issued to your original payment method or via bKash/bank transfer, usually within 3-7 working days after we receive and inspect the returned item. Delivery charges are non-refundable unless the return is due to our error.
Replacement
For defective or wrong items, we prefer to send a correct replacement quickly where stock is available.
Contact
Need help with a return? Email support@laptopvai.com.bd. We are here to make it easy.